Enquiry Path Repair — diagnostic & completion report

What the site owner reported

• Visitors on the Contact page can fill Name, Phone, Message and press Submit.
• The form shows a success/thank-you state in the browser.
• No matching enquiry appears in the intended business mailbox (enquiries@northstar-plumbing.example).
• Issue reproducible on desktop and mobile; no visible error message to the visitor.

Checks performed (least-privilege temporary access)

• Confirmed the public Contact form still posts successfully (HTTP 200 / plugin success response).
• Inspected form notification settings: “Mail sent to” and “From” addresses.
• Compared notification recipient against the mailbox the owner monitors daily.
• Sent one controlled test submission and traced where the notification was delivered.
• Ruled out a broken Submit button and a front-end validation loop (visitor path completed).

Finding: the form pipeline was completing for the visitor; the failure was in notification routing, not in the submit UI.

One bounded defect

Contact Form 7 (or equivalent) notification was still addressed to a retired staging address:

wp-admin+staging@oldhost.example

instead of the live mailbox enquiries@northstar-plumbing.example. Submit succeeded; the enquiry never reached the monitored inbox. This is one clearly defined enquiry-path defect within the £149 scope.

Change applied

• Updated the form’s notification “To” address to the agreed live mailbox.
• Set a sensible From / Reply-To consistent with the site domain (no password changes; no new plugins).
• Left unrelated forms and site design untouched.
• Documented the single configuration change in this completion note.

How repair was checked

• Submitted a labelled test enquiry from the live Contact page (desktop).
• Confirmed the notification arrived in enquiries@northstar-plumbing.example within normal mail delay.
• Repeated one mobile-width submission; same delivery result.
• Confirmed the visitor still sees a clear confirmation state after Submit.

Result: agreed enquiry path delivers to the monitored mailbox. No claim is made about enquiry volume or sales.

What you receive / what happens next

• This written note — symptom, diagnosis, root cause, change made, verification steps.
• 7-day defect support — if this agreed repair regresses within 7 days, that regression is fixed under the same offer.
• Access removed — temporary collaborator / staging access used for the repair is revoked when work is complete. You keep ownership of the site and content. Passwords are never requested by email.